Refund policy

Returns & Refunds

Due to the personal hygiene and sanitary nature of Sit Safe™ disposable toilet seat liners, we cannot accept returns or exchanges for products that have been opened, used, or have had their individual protective packaging opened.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at sitsafeessentials@gmail.com so we can review the issue and make it right.

Please include your order number and photos of the product and packaging when applicable.

Unopened Products

If you would like to request a return of an unopened and unused product, please contact us within 14 days of delivery. Products must be in their original packaging and in the same condition in which they were received. Returns must be approved before being sent back.

Unless the return is due to our error or a damaged/defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to process and post the refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order had entered processing or has shipped.

Nothing in this policy limits any rights you may have under the applicable law.